Escalation Triage Agent
Handles inbound escalations, classifies severity, drafts an initial response, and routes to the correct owner so issues resolve faster.
Where it fits
The front door for escalations, it classifies and routes the moment one lands, and hands a drafted first response to the owner.
Value & ROI
Faster resolution and reduced risk on escalations.
KPI it moves
Faster resolution time · reduced escalation risk.
Risk & compliance posture
L3, classifies, drafts and routes; the owning team approves the response and resolves. Severity calls are logged for review.
Pain points it removes
- Escalations sit unclassified while the team works out who owns them.
- First responses are drafted from scratch every time, slowing resolution.
What the L3 · Operate tier means
Executes routine, low-risk actions inside a bounded workflow: classify, route, fulfil, log. Exceptions and anything unusual are handed to a human. Every action is time-stamped. Human role: Owns exceptions.
How you adopt it
Ships pre-built for Microsoft Copilot Studio, Power Automate and Azure. You connect it to your environment, certify it on the CAI Score, and it runs in your own tenant: no rebuild, no data leaving your walls.
Deployment & data
Agents run inside your own Microsoft Copilot Studio, Power Automate and Azure environment. Colleague AI hosts only the control plane: scores, policies and audit metadata. No customer data is ever processed on our side. Your data stays in your tenant.
What you get
- Copilot Studio connect package
- Microsoft 365 Copilot package
- Agent dossier (PDF)
One-time purchase. Your connect packages unlock as soon as secure checkout completes.
About Colleague AI
Colleague AI is the trust layer for enterprise AI. It certifies AI agents against the CAI Score (a five-tier risk classification from L1 to L5) documenting each agent’s controls and producing an audit trail. Agents run inside your own environment; we host only the governance control plane. So you deploy AI you can defend.