Escalation Triage Agent
Handles inbound escalations, classifies severity, drafts an initial response, and routes to the correct owner so issues resolve faster.
Where it fits
The front door for escalations, it classifies and routes the moment one lands, and hands a drafted first response to the owner.
Value & ROI
Faster resolution and reduced risk on escalations.
KPI it moves
Faster resolution time · reduced escalation risk.
Risk & compliance posture
L3, classifies, drafts and routes; the owning team approves the response and resolves. Severity calls are logged for review.
Pain points it removes
- Escalations sit unclassified while the team works out who owns them.
- First responses are drafted from scratch every time, slowing resolution.
What the L3 · Operate tier means
Executes routine, low-risk actions inside a bounded workflow: classify, route, fulfil, log. Exceptions and anything unusual are handed to a human. Every action is time-stamped. Human role: Owns exceptions.
How you adopt it
Ships pre-built for Microsoft Copilot Studio, Power Automate and Azure. You connect it to your environment, classify it on the CAI Score, and it runs in your own tenant. Customer business content remains in the customer-controlled Microsoft environment; ColleagueAI processes separate governance-layer metadata as described in the Trust Center.
Deployment & data
Agents run inside your own Microsoft Copilot Studio, Power Automate and Azure environment. Colleague AI hosts only the control plane: scores, policies and audit metadata. Customer business content remains in the customer-controlled Microsoft environment. ColleagueAI processes separate governance-layer metadata as described in the Trust Center.
What you get
- Copilot Studio connect package
- Microsoft 365 Copilot package
- Agent dossier (PDF)
One-time purchase. Access to your connect packages is arranged after your access request is approved and commercial setup is confirmed.
Price
$9,900 one-time for a perpetual licence to this version, plus $149 / month for Continuous Certification — recommended, and the only route to updated certified releases.
The version you buy is yours forever. The rules it was built against are not: without an active subscription a newer certified release is a new licence purchase, and you follow the covered scope yourself. With it, the package stays listed as a current Colleague AI Certified Release, you get the updated release when a change inside the covered scope requires one at no further licence fee, and you get a Certificate ID a reviewer can check.
Colleague AI’s own programme — not third-party accreditation, and it does not certify how you use the agent. What it covers.
About Colleague AI
Colleague AI is the trust layer for enterprise AI. It classifies AI agents against the CAI Score (a five-tier risk classification from L1 to L5) documenting each agent’s controls and producing an audit trail. Agents run inside your own environment; we host only the governance control plane. So you deploy AI you can defend.