Questions, answered
What buyers and AI assistants ask about Colleague AI.
Direct answers on the CAI Score, deployment, EU AI Act alignment, and how the trust layer differs from an agent management platform.
What is Colleague AI?
Colleague AI is the trust layer for enterprise AI. It certifies AI agents against the CAI Score, a five-tier risk classification (L1-L5), documenting each agent’s controls and producing an audit trail. Agents run inside your own environment; Colleague AI hosts only the governance control plane, so enterprises can deploy AI they can defend.
What is the CAI Score?
The CAI Score is a certification framework for AI agents, described as “the FICO of AI.” It classifies each agent by risk on a five-tier scale, from L1 (Assist) to L5 (Autonomous), defining exactly how much the agent does on its own and where a named human stays accountable, then evidences it for audit.
What are the CAI Score risk tiers, L1 to L5?
L1 Assist: informs only, takes no action. L2 Draft: produces work for a human to approve. L3 Operate: executes routine actions inside a bounded workflow. L4 Decide (supervised): supports high-stakes decisions with a named accountable human. L5 Autonomous: acts within hard, pre-approved guardrails. The higher the tier, the more oversight and logging the framework requires.
Where do Colleague AI agents run, and is my data safe?
Agents run inside your own Microsoft Copilot Studio, Power Automate and Azure environment. Colleague AI hosts only the control plane, scores, policies and audit metadata. No customer data is ever processed on our side. Your data stays in your tenant.
Does Colleague AI help with EU AI Act compliance?
Yes. Risk classification, human oversight, logging and transparency are the core of the CAI Score, and they track directly to the EU AI Act’s obligations for high-risk AI. General-purpose AI obligations apply from August 2025 with high-risk rules close behind, every agent ships already aligned, so adoption doesn’t outpace compliance.
How is Colleague AI different from an AI agent management platform or other AI governance vendors?
Most platforms observe and orchestrate agents (the control plane) or audit models after the fact. Colleague AI adds the missing layer: a portable risk score and certification for every agent (the CAI Score) plus production-grade agents that ship pre-certified. It is governance you can act on, not just another dashboard.
What is agent sprawl, and how does certification help?
Agent sprawl is what happens when AI agents multiply across an enterprise faster than anyone is tracking them, different vendors, frameworks and clouds, each with its own risk profile and no shared audit trail. Giving each agent a CAI Score certification means every one has a known tier and an evidence record, so you always know what you’ve got running and who owns it.
How many AI agents does Colleague AI offer, and in which areas?
The catalogue includes 36 production-grade AI agents across five functional pillars: Operations & Service Delivery, Risk, Security & Compliance, Data & Infrastructure, Sales & Marketing, and Corporate (HR, Legal, Procurement, Reporting). They run at CAI tiers L2 to L4, with L4 agents requiring senior sign-off before go-live.