Service Desk Support Agent

Where it fits

Embeds in the support team's daily workflow as the first pair of hands, it clears the repeatable actions so analysts focus on the genuinely hard tickets.

Value & ROI

Significant, sustained capacity release across the support team.

KPI it moves

≈ 10 FTE of capacity released.

Risk & compliance posture

L3, handles routine, repeatable actions automatically; complex or unusual items are escalated to an analyst. Actions are logged for support audit.

Pain points it removes

• Analysts spend most of the day on repeatable ticket actions, not hard problems.
• Volume spikes mean overtime or a growing backlog, there’s no slack.

What the L3 · Operate tier means

Executes routine, low-risk actions inside a bounded workflow: classify, route, fulfil, log. Exceptions and anything unusual are handed to a human. Every action is time-stamped. Human role: Owns exceptions.

How you adopt it

Ships pre-built for Microsoft Copilot Studio, Power Automate and Azure. You connect it to your environment, certify it on the CAI Score, and it runs in your own tenant: no rebuild, no data leaving your walls.

Deployment & data

Agents run inside your own Microsoft Copilot Studio, Power Automate and Azure environment. Colleague AI hosts only the control plane: scores, policies and audit metadata. No customer data is ever processed on our side. Your data stays in your tenant.

What you get

• Copilot Studio connect package
• Microsoft 365 Copilot package
• Agent dossier (PDF)

One-time purchase. Your connect packages unlock as soon as secure checkout completes.

About Colleague AI

Colleague AI is the trust layer for enterprise AI. It certifies AI agents against the CAI Score (a five-tier risk classification from L1 to L5) documenting each agent’s controls and producing an audit trail. Agents run inside your own environment; we host only the governance control plane. So you deploy AI you can defend.